Terms and Conditions for Raw Shilajit Direct
Effective Date: 1/1/20
Welcome to Raw Shilajit Direct (“we,” “our,” or “us”). By using our website (rawshilajitdirect.co.uk) and purchasing our products, you agree to these Terms and Conditions. Please read them carefully before placing your order.
1.1 Raw Shilajit Direct is operated by DIAMOND ACES LIMITED (Company Number: 11196595), registered at 211 Station Road, Harrow, England, HA1 2TP.
1.2 These Terms and Conditions comply with applicable UK laws, including the Consumer Rights Act 2015 and Distance Selling Regulations.
2.1 Our products are edible and intended for personal use only.
2.2 Product descriptions and images are provided for informational purposes. While we strive for accuracy, slight variations may occur.
3.1 By placing an order, you confirm that you are at least 18 years old and legally eligible to purchase our products.
3.2 Orders are subject to availability. We reserve the right to cancel orders if the product is unavailable or for any other legitimate reason.
3.3 You will receive an email confirmation upon placing an order. This email serves as acknowledgment but does not constitute acceptance of your order.
4.1 Prices listed on our website are in GBP and include VAT where applicable.
4.2 We reserve the right to change prices without prior notice.
4.3 Payment must be made in full at the time of placing the order. We accept secure online payments via approved payment gateways.
4.4 Payment details are processed securely and are not stored by us.
5.1 Delivery times are estimates and may vary due to factors beyond our control.
5.2 We will notify you if there are significant delays in dispatching your order.
5.3 Ownership of the goods transfers to you once the order is delivered to the specified address.
6.1 As our products are edible, we can only accept returns if the items are:
Damaged upon arrival.
Incorrectly delivered (e.g., wrong product).
Contaminated or unsafe to use.
6.2 Exclusions: We do not accept returns for:
Change of mind after the product has been opened.
Improper storage or misuse of the product after delivery.
6.3 To request a return or refund:
Contact us at info@rawshilajitdirect.co.uk within 14 days of delivery.
Provide proof of purchase and evidence (e.g., photos) of the issue.
6.4 Refunds, if approved, will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.
7.1 We are not liable for any indirect or consequential losses arising from the use or inability to use our products.
7.2 Our total liability is limited to the value of the order in question.
7.3 Always follow the instructions and warnings provided with the product. Consult a healthcare professional before using our products if you have medical conditions or concerns.
8.1 You have the right to cancel your order before it is dispatched.
8.2 To cancel, email info@rawshilajitdirect.co.uk with your order details. If the order has already been dispatched, you will not be able to cancel.
9.1 All content on the Website, including text, images, and logos, is the property of Raw Shilajit Direct and protected under intellectual property laws.
9.2 You may not copy, reproduce, or distribute any content from the Website without our prior written consent.
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
For any queries related to these Terms and Conditions, please contact us at:
Raw Shilajit Direct
Registered Name: DIAMOND ACES LIMITED
Registered Office Address: 211 Station Road, Harrow, England, HA1 2TP
Email: info@rawshilajitdirect.co.uk
