Privacy Policy

Effective Date: 1/1/25

At Raw Shilajit Direct (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, rawshilajitdirect.co.uk (the “Website”). By using the Website, you consent to the practices described in this policy.


1. Information We Collect

We may collect and process the following information:

1.1 Personal Information
  • Name

  • Email address

  • Billing and shipping addresses

  • Payment information (processed securely by third-party providers)

  • Phone number

1.2 Non-Personal Information
  • IP address

  • Browser type and version

  • Device information

  • Website usage data (e.g., pages visited, time spent on the Website)


2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver orders: Including payment processing and order confirmations.

  • To improve our Website: By analyzing usage patterns and user feedback.

  • To communicate with you: For customer service, promotional offers, and updates related to your orders or our services.

  • To comply with legal obligations: Including fraud prevention and compliance with applicable laws and regulations.


3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Such as payment processors, shipping companies, and email service providers to facilitate our services.

  • Legal Authorities: If required by law or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.


4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


5. Your Rights

You have the following rights under applicable data protection laws:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data, subject to legal obligations.

  • Restriction: Restrict the processing of your data in certain circumstances.

  • Objection: Object to the processing of your data for direct marketing purposes.

  • Data Portability: Request transfer of your data to another service provider.

To exercise your rights, please contact us at info@rawshilajitdirect.co.uk.


6. Cookies

Our Website uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand how users interact with our Website. You can manage or disable cookies through your browser settings. Note that some features of the Website may not function properly without cookies.


7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of third-party sites you visit.


8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on this page with the effective date.


9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Raw Shilajit Direct
Registered Name: DIAMOND ACES LIMITED
Company Number: 11196595
Registered Office Address: 211 Station Road, Harrow, England, HA1 2TP
Email: info@rawshilajitdirect.co.uk